FREQUENTLY ASKED QUESTIONS
Based in China mainland ,we have established a strong working relationship and a high level of support from the major ASIC mining hardware manufacturers such as Bitmain, Wind Miner, IceRiver, and more.
Our operations are handled from the China mainland , all of our miners are stored in and shipped directly from our China mainland shipping facility.
The cryptocurrencies which you can mine are dependent on the algorithm which the ASIC miner supports. Our most popular miners mine – Bitcoin, Ethereum, Litecoin, Zcash, Dash, Kadena, Decred, Siacoin, however some of the advanced miners can mine as many as 8 other coins.
For example: ASIC miners that support the SHA-256 algorithm can be used for Bitcoin mining and ASIC miners that support the Ethash algorithm can be used for mining Ethereum. Please note, ASIC miners can only mine the cryptocurrencies on that algorithm specifically and can not be re-programmed to mine other coins.
You can see each miners mining abilities in the products specification under Mineable coins.
Although all of our operations are handled from the China mainland, all of our miners are stored in our China shipping facility. Therefore, unfortunately, at this moment it is not possible to collect and pay for orders in person.
All orders placed once you’ve logged into your account, will show up on your account.
If however you placed an order without logging into your account first, it will not show in your main account and you will only be able to view each order separately.
Please log in to your account on the website and look for order status next to your order number.
You might see the following statuses:
1) Payment pending + Unfulfilled: we are still waiting to receive the payment for the order
2) Paid + Unfulfilled: we have received the payment and currently processing the order and preparing it for dispatch
3) Paid + Fulfilled: we have dispatched the unit and added tracking details for you on the order page
Unfortunately, we can’t accept payment for units that aren’t listed as available for pre-order on our website.
For an update on the release of all miners, please sign up for our newsletter .
There can sometimes be a system error. If this happens, please let us know and we’ll re-activate your account.
Unfortunately, all of our orders must be placed directly through our online store.
If you know you would like to place an order with us, please open any of our pages on our website and look for LOGIN and CREATE AN ACCOUNT on the top left side of the screen. If you have already created an account, you can just log in and continue browsing our store, however if this will be your first purchase, please click on and create an account before continuing to browse.
Once you’ve logged in and/or created your account, head to the product page of the miner you would like to order.
Please select the relevant batch, voltage option and shipping destination (China or Rest of the World) and add the unit to your cart and follow through to checkout.
Please note, if you place an order without logging into your account first, your orders will not be linked to your customer profile and you won’t be able to view all previous orders in one account. You will still be able to access details of previous orders, but you will need to check each order separately.
Yes, AKminer can also provide you with a direct invoice for your order. Please contact us at support@buyantminerks3.store and provide us with the following:
the ASIC miner/s and the quantity you are interested in
your contact details
your full billing and shipping address
There could be two reasons why your order has been canceled online:
Our online system will automatically cancel an order after 10 days if payment is not received.
Once your order has been placed please make sure to email us your proof of payment at: support@buyantminerks3.store
If a payment is made through Coinbase Commerce, please make sure to send the exact amount as stated on the invoice. If the incorrect value is sent your order will automatically cancel. If you receive this notification do not worry.
Please contact us and we will manually resolve this for you and replace the order on your account.
We are able to change description ( non miner ) and also declare low value like $200 per unit only to lessen the import fees ,also can declare what you requested .
Due to the high demand of ASIC miners, we ask our customers to pay for their order and provide a copy of their payment receipt within 24 hours of placing the order.
Please note, we are not able to reserve any units for our customers until the payment for the order has been received.
We only accept payment via cryptocurrency.
In generally ,we always use UPS air to ship the orders but we can use DHL or FedEx air too if you want ,please remember to make note when place the order if you want other shipping methods .
Sorry ,UPS ,DHL and FedEX air could not do DDP shipping for us cos miner is expensive item and we always buy high shipping insurance ,DDP shipping method so easy to lost the shipment when transit and the shipping companies could not afford that.
Please note, any shipping or delivery dates provided are estimates only, we are not responsible for any delay from the courier companies or manufacturers. This includes and is not limited to the expected release date of any new miners or any couriers transit being spot checked by border control.
As per standard, we aim to arrange dispatch for all in-stock units within 7 working days of receiving full payment for the order.
IN- STOCK UNITS
It takes 5-7 working days for the units to arrive in your country.
* For shipments to USA :
For these countries we offer DDP special line service and once the units are dispatched it takes between 10-15 working days to arrive. The units are shipped from our China facility to our shipping partner in NY and then forwarded to your address in USA. There are no customs clearance or duty charges as this is handled by our team, therefore you will only need to handle the domestic shipment from NY to your delivery address.
FUTURE RELEASE UNITS
Units will be arranged for dispatch within 5 working days of the units being released by the manufacturer. After this it follows the same shipping pattern of in-stock units.
Our official working hours are Monday to Friday 9:00 – 17:30 (GMT) in China time zone .
Unfortunately, as per our terms and conditions, we are not able to offer any cancellations, exchanges or refunds once an order has been placed and processed. Order is classified as processed as soon as the payment is received.
Please reach out to your local (order specific) shipping company to arrange customs clearance and delivery.
We ship our products worldwide, however, as there a handful of countries where customs clearance can be slightly more difficult than the rest, we ask that our customers double check that they are able to handle the customs clearance in their country before placing an order with us.
If you have already checked your local customs and import rules and guidance and you are still unsure, please send us a quick message and we will do our best to assist.
From 2023 all customers shipping goods to Europe/EEA require to provide a TIN (Taxpayer Identification Number).
TINs are also useful for identifying taxpayers who invest in other EU countries and are more reliable than other identifiers such as name and address.
All ASIC miners sold by Coin Mining Central (if provided by the manufacturer) come with their original, only Chinese power outlet cables. As these cables are not fit for use in the rest of the world, sometimes, for safety measures, the manufacturer will not include their Chinese power outlets with the miner when shipping outside of China.
Power cables suitable for European, UK, American or any other type of power sockets can be easily purchased online or at most electronics stores.
Below you can see which power supply cable is necessary for each type of ASIC miner:
C13 16-20amp Power Cable:
1) Bitmain
2) Innosilicon
C19 16-20amp Power Cable:
1) Canaan
2) Goldshell (apart from Goldshell Mini-Box miners which need C13 power cables)
3) IBeLink (BM-N3, BM-K3)
4) Whatsminer
5) StrongU
Absolutely. To ensure your warranty for the miner isn’t breached, please send us an email before disassembling the miner.
In your email, please give us your order number, describe the problem and provide the serial number of the affected miner.
Please note, if you disassemble the miner without approval, miners warranty will be void.
Please try to contact our support team to get further assistance .
Please send us a quick email and we will provide you with all of the documentation you require.
We can provide you with full assistance from setting up to troubleshooting.
All of our miners are very simple to set up and are nearly ready to go from the box.
You will need to make sure you have an Ethernet cable to plug your miner into your router and the correct power cord.
For most miners, there is a user manual to assist with setting up, but if required, we are more than happy to assist.
In order to provide the necessary conditions for successful operation of the miner, we would advise you to prepare a stable network and power supply as well as a ventilated environment. Once this is done, you may wish to review the user guide, apply for a mining pool account and watch some tutorials relevant to your specific miner.
Please conduct a preliminary inspection of miner before operation and if you find anything outside the norm, please take photo and contact us immediately.
Check whether the appearance of the miner is deformed or damaged, check fan and connect wire as well.
Check whether miner has abnormal noise, and observe whether there are any radiating fins falling off.
Do not disassemble the miner by yourself. The miner is affixed with anti-disassembly label. The miner immediately loses warranty service while user disassembles without any permission.
When running an ASIC miner please make sure you have the right environmental conditions. Some small miners such as the Goldshell KD-box, Dogecoin Mini, SC Box miners are built for use at home or the office. However, if you are running a larger and more powerful ASIC miner at home you would need to make sure you have ventilation and cooling systems in place to stop the miner from overheating. This way you can reduce your downtime and keep the miner running and profitable throughout the year.
The bandwidth of your crypto mining will depend on some factors. Traditionally, crypto mining does not use a lot of bandwidth. There is no specific amount of bandwidth crypto mining uses. But, at an average, if you’re mining on your own, you will need a bandwidth speed of 15kbps for inbound transactions and 12kbps for outgoing transactions.
ASIC miners are built for longevity. Therefore, most miners will continue to be usable for years to come and provide profitability in the foreseeable future. Please take into consideration the profitability of ASIC miners is impacted by a number of things including: the mineable coins value, the power consumption and hashrate.